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000 – NCR

A.10Dispute Resolution
A10A10.1. The Parties shall attempt to amicably resolve any disputes as to the Interpretation of the Contract or as to the performance of either Party. If they cannot resolve such dispute within 10 (ten) working days of receipt of a dispute notice ("the Dispute Notice"), either Party may refer the matter to the Skycooler Managing Director, or equivalent person, and the Clients Managing Director, or equivalent person, who shall attempt to resolve the dispute. If they cannot resolve the dispute within l0 (ten) working days from written referral to them, either Party may seek to resolve the dispute through legal Intervention.
Skycooler shall issue a "Dispute Notice" in the event of failures or compliance to operational performance by the Handling Agent.
Failures in operational performance shall relate to CMM and OM compliance only.